Free Pickup & Drop Service
Now you don’t need to take the effort of visiting a service center—we’ll arrange to have your product picked up from your doorstep!
A transaction is incomplete if it does not take into account the after-sales service. At XElectron, we believe in providing the best possible service to our customers. That is why we offer Free Pickup & Drop Warranty Service for all our products.
Service Highlights
7–14 Working Days
Average turnaround time from doorstep pickup to return delivery.
All India Coverage
Available across all PIN codes, subject to logistics partner serviceability.
Official Brand Warranty
Inspected, serviced, and tested by certified XElectron technicians.
Warranty Service Process
Follow these simple 6 steps from reporting an issue to getting your serviced product back at your doorstep.
Contact Customer Care
If you face any issue with your product, connect with our support team directly. We are available Monday to Saturday, 10:00 AM to 6:00 PM.
Remote Assistance
Our Customer Care team will assist you over the phone, WhatsApp, or email. In many cases, product-related issues can be resolved remotely without requiring the product to be sent to our Service Center.
Doorstep Pickup
If the issue cannot be resolved remotely, you will be asked to provide your address and other required details to our Customer Care Executive. A reverse pickup will then be arranged by XElectron on your behalf.
Service / Replacement
Once the product reaches our Service Center, it will be inspected. Depending on the nature of the issue and the applicable warranty terms, the product will be repaired or replaced.
Quality Check
After the issue has been resolved, the product will undergo a thorough quality check to ensure proper functioning and minimize the possibility of recurring issues.
Return Delivery
Once the service process and quality check are completed, the product will be shipped back to you through one of our logistics partners. The complete process generally takes 7–14 working days.
Important Note
If the product is inspected and found to have no fault or defect, the customer may be required to bear the applicable logistics and shipping charges.
Essentials Required for Warranty Service
Please keep the following items and details ready before dispatching your product:
Invoice / Bill
Original or digital copy of your purchase invoice showing order details and date.
XElectron Product Box
Preferred, as it is custom-molded to provide the best protection during transit.
Serial Number
Product Serial Number, as shown on the device label.
Written Problem Note
A brief handwritten or printed note describing the exact issue, placed inside the box.
Packaging Instructions
To ensure the safe transportation of your XElectron product, please follow these instructions carefully:
Pack the product in the original XElectron product box (preferred) or another sturdy, hard cardboard box.
The box should not be significantly larger than the product. This helps prevent the product from moving or shaking inside the package during transit.
Properly cushion and protect the product using at least two layers of bubble wrap or thermocol.
Make sure the product is securely packed and cannot move freely inside the box.
Important: Transit Damage
Please note that if the product is found to be damaged, broken, liquid-damaged, or burnt during inspection, such damage will not be covered under the company warranty.
In such cases, the applicable pickup and return courier charges will be payable by the customer.
Accessories Notice
Please do not send any accessories along with the product unless specifically requested by our Customer Care team.
XElectron requires only the product for servicing. If any accessories are sent along with the product without prior instruction, XElectron will not be responsible for returning those accessories.
Doorstep Pickup & Drop Availability
Doorstep Pickup & Drop service is available across all PIN codes across India, subject to logistics partner serviceability in your area.
Direct Service Center Shipment / Visit
Customers may also choose to ship the product directly to our central Service Center or walk in if they prefer:
XElectron Service CenterPlot No.626, Ground Floor, Sector - 5, Vaishali, Ghaziabad, UP. PIN - 201010
Contact: 0120-4213337 / 9311136520
Need your product serviced or replaced?
Submit your service request online with your serial number and pickup address, or reach out to our Customer Care team.