Official Warranty Policy

Warranty Terms & Conditions

A transparent, comprehensive summary of XElectron product warranty coverage, 7-day replacement policies, exclusions, and nationwide repair support.

Policy Version 2026.1 · Applicable across all genuine XElectron purchases in India

100% Genuine

1-Year Standard Warranty

Comprehensive manufacturer warranty covering internal hardware and defective parts across all devices.

DOA Guarantee

7-Day Replacement

Hassle-free replacement for transit damage or hardware defects reported within 7 days of delivery.

PAN India

Free Pickup & Drop

Zero travel required—we arrange doorstep courier reverse pickup across all serviceable PIN codes.

Official Lab

Certified Tech Support

Repairs performed exclusively by trained technicians with genuine original equipment parts.

Section 01

Standard Manufacturer Warranty Scope

XElectron Technologies Pvt. Ltd. warrants to the original end-user purchaser that genuine XElectron hardware products will be free from defects in material and workmanship under normal use for a period of one (1) year from the date of original purchase, unless explicitly specified otherwise.

Proof of Purchase

Warranty is authenticated using your official tax invoice from an authorized seller (Website, Amazon, Flipkart, or authorized dealer).

Non-Transferable

This warranty is valid solely for the original buyer and cannot be transferred to subsequent owners without written authorization.

Section 02

Category Coverage Matrix

Specific warranty duration and covered hardware parts broken down by product line:

Product Category	Duration	Covered Components	DOA Terms
Smart Projectors	1 Year	Optical Engine, Mainboard, Power Supply, Internal Speakers, Cooling Fan	7-Day Replacement for DOA / Transit Damage
Smart LED TVs	1 Year	Display Panel (Functional Defects), Logic Board, Power Board, Remote	7-Day Replacement for Screen Defect on Arrival
Portable Monitors	1 Year	IPS Panel, Type-C Controller, HDMI Board, Integrated Audio	7-Day Replacement for Port / Display Failure
Digital Photo Frames	1 Year	Display Screen, Wi-Fi Module, Internal Memory, Power Adapter	7-Day Replacement for Booting / Screen Issues
Accessories & Cables	3 Months	Original Power Adapters, Standard Remote Controllers, Connecting Cables	Direct Replacement for Manufacturing Faults

Section 03A

What is Covered (Inclusions)

Eligible hardware failures covered under genuine warranty:

Internal electronic component failures (Motherboard, Logic Board, Power PCB).
Display panel manufacturing defects (lines, color bleeding without physical crack).
Optical engine or LED light source failure on Projectors during normal use.
Internal audio, speaker, and acoustic hardware malfunctioning.
Dead-on-Arrival (DOA) units verified within 7 days of delivery.
Certified replacement parts and labor during the active warranty period.

Section 03B

What is NOT Covered (Exclusions)

Conditions and damages that void warranty coverage:

Physical breakage, cracked screens, heavy impact dents, or bent frames.
Liquid ingress, water splashes, chemical corrosion, or moisture damage.
Burnt components or electrical short circuits caused by voltage spikes or lightning.
Unauthorized repairs, tampering, or broken factory warranty seals.
Normal cosmetic wear-and-tear, scratches, paint chipping, and casing aging.
Products with missing, altered, defaced, or illegible serial numbers / IMEI.
Usage of improper power adapters or non-compatible third-party accessories.

Section 04

7-Day Hassle-Free Replacement Guarantee

If your product arrives with verified transit damage, missing accessories, or hardware dead-on-arrival (DOA) defects, XElectron will provide a complimentary replacement.

7-Day Window: Notice must be submitted within 7 calendar days of courier delivery confirmation.

Unboxing Video Recommended: For transit damage or physical defects, a brief unboxing video or photographs help expedite immediate replacement approval.

Original Packaging: The unit must be returned with its original box, invoice, and all included accessories intact.

Submit a Replacement Request

Section 05

Doorstep Service

Free Pickup & Drop Warranty Service

Now you don’t need to take the effort of visiting a service center—we’ll arrange to have your product picked up from your doorstep!

At XElectron, we believe after-sales care is essential. Our 6-step warranty process covers remote assistance, doorstep reverse pickup, authorized technician service, thorough quality testing, and safe return delivery within 7–14 working days.

Coverage

All India PIN Codes

Subject to courier serviceability

Turnaround

7–14 Working Days

Pickup to doorstep return

Cost

100% Free Service

Under valid warranty conditions

Learn the 6 steps, packaging requirements, and transit precautions.Read Full Pickup & Drop Guide

Section 06

Customer Responsibilities

To ensure smooth processing of warranty repairs and protect your equipment:

Proper Packaging: Products must be securely packed in the original box (or hard cardboard) cushioned with at least 2 layers of bubble wrap. Any transit damage due to improper customer packaging is not covered.

Exclude Accessories: Do not send unnecessary accessories (remotes, adapters, cables) unless specifically requested by customer care.

Data Backup: Back up all personal files, credentials, or custom app configurations before sending smart projectors or Android devices.

Section 07

How to File a Warranty Claim

Follow these 3 simple steps to initiate service:

Prepare Details

Locate your purchase tax invoice and device serial number (S/N label on back).

Submit Request

Fill out our online service request form or message Customer Support via WhatsApp.

Doorstep Pickup

Hand over the securely packed parcel to our logistics partner when they arrive.

Dedicated Customer Support

Need assistance with a warranty claim?

Our service executives in Vaishali, Ghaziabad are available Monday to Saturday (10:00 AM – 6:00 PM) to help you.

Submit Service Request WhatsApp Support

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