At XElectron, we strive to provide the best quality products and ensure customer satisfaction. In the unlikely event that you experience any issues with our products, we offer a hassle-free 7-day replacement policy.
Eligibility for Replacement
- You can request a replacement within 7 days of receiving your product.
- The product must be in its original packaging, including all accessories, manuals, and documents.
- The product must be unused and in the same condition that you received it.
- The replacement is applicable only if the product is found to be defective, damaged, or different from what was ordered.
Steps to Initiate a Replacement
- Contact Us: Reach out to our customer support team at customercare@xelectron.com or call us at 0120-4154583, +91-8527312304.
- Provide Details: Share your order number, details of the issue, and any supporting evidence (photos, videos) to help us assess the problem.
- Return Approval: Once approved, we will arrange for a pickup of the product from your location.
- Replacement Process: After receiving and inspecting the product, we will ship the replacement product to you within 7-10 business days.
Conditions for Replacements
- If the product is found to be damaged due to improper use or not in its original condition, the replacement request will be rejected.
- In cases where a replacement is unavailable (e.g., out of stock), we may offer a refund or a different product of equal value, based on your preference.
Non-Returnable Items
- Products that have been customized or personalized cannot be returned unless they are defective.
- Items under clearance sale or promotional offers may not be eligible for returns, unless damaged or defective.
Refund Policy
If the product cannot be replaced due to unavailability, a full refund will be processed to your original payment method within 7-10 business days after the product is returned.
For any further questions or concerns, feel free to contact us at customercare@xelectron.com.