Return and Replacement Policy

At XElectron, we strive to provide the best quality products and ensure customer satisfaction. In the unlikely event that you experience any issues with our products, we offer a hassle-free 7-day replacement policy.

Eligibility for Replacement

  • You can request a replacement within 7 days of receiving your product.
  • The product must be in its original packaging, including all accessories, manuals, and documents.
  • The product must be unused and in the same condition that you received it.
  • The replacement is applicable only if the product is found to be defective, damaged, or different from what was ordered.

Steps to Initiate a Replacement

  1. Contact Us: Reach out to our customer support team at customercare@xelectron.com or call us at 0120-4154583, +91-8527312304.
  2. Provide Details: Share your order number, details of the issue, and any supporting evidence (photos, videos) to help us assess the problem.
  3. Return Approval: Once approved, we will arrange for a pickup of the product from your location.
  4. Replacement Process: After receiving and inspecting the product, we will ship the replacement product to you within 7-10 business days.

Conditions for Replacements

  • If the product is found to be damaged due to improper use or not in its original condition, the replacement request will be rejected.
  • In cases where a replacement is unavailable (e.g., out of stock), we may offer a refund or a different product of equal value, based on your preference.

Non-Returnable Items

  • Products that have been customized or personalized cannot be returned unless they are defective.
  • Items under clearance sale or promotional offers may not be eligible for returns, unless damaged or defective.

Refund Policy

If the product cannot be replaced due to unavailability, a full refund will be processed to your original payment method within 7-10 business days after the product is returned.

For any further questions or concerns, feel free to contact us at customercare@xelectron.com.